FAQ

Frequently asked questions

Address: Donkere Spaarne 22
2011 JG Haarlem
The Netherlands
Phone: +31 (0)85 0210 900
E-mail: info@hotel-supply.com
Business hours:
UTC+01:00
Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-15:00
Coc: 62734970
VAT: NL 854936440B01
Bank: ING Bank
Attention of: Hotel Supply
IBAN: NL42 INGB 0006 8513 44
BIC: INGBNL2A

After placing your order, you will receive an email from us with the expected lead times. Would you like to know the delivery times before placing your order, please contact us via info@hotel-supply.com or by phone +31(0)85 0210 900.

We try to deliver the ordered items as soon as possible. Therefore some products are sent directly from the factory. Due to this reason it is not always possible to provide track and trace information. However we will always be able to provide you with an estimated delivery date. For more information, please contact us via info@hotel-supply.com or +31 (0)85 0210 900.

You can pay free of charge via iDEAL, bank transfer, Creditcard (Mastercard and Maestro), Mister Cash, Sofortbanking and GiroPay.

The mentioned prices are excluding 21% VAT.

Products that require a minimum order quantity or have to be purchased per carton, will have this mentioned at the product information page.

If the product is broken or it does not meet the expectations, please contact us immediately. Reclamations have to be reported within seven days from delivery date. Products that are returned must be in original and undamaged packaging.

Hotel Supply provides one year warranty. Unless the product comes with a longer warranty period from the manufacturers side, then this will be granted.

If you would like to order more products in larger quantities, please request a quotation. We try to respond to you within 48 hours with an appropriate proposal. Of course you are also free to send an email to info@hotel-supply.com, please include your company details.

Do you have any other questions? Please contact us via +31 (0)85 0210 900 or email us at info@hotel-supply.com.